FAQ

You’ll find things like payment history, how to change personal information, when you’ll receive your first billing statement and more.

Your insurance should be in the business’s name.

To register and create your online profile, Commercial customers can visit Commercial MyAccount and Fleet Solutions customers can visit My Fleet Portal. You’ll need your account number, which can be found on your welcome packet or billing statement, as well your Tax ID number. A verification code will be sent to the email address associated with your account.

You can find payoff details by logging in to Commercial MyAccount or My Fleet Portal and requesting a quote from the Dashboard.

Visit our Payment Options page to learn more.

This difference happens when interest charges, fees and other items are credited to or debited from your account.

This option can be selected when purchasing certain EVs. It allows you to make smaller monthly payments over the life of the contract, then pay a large lump sum at the end. State exceptions may apply.

Generally, there are three things you can do at the end of your balloon option contract (reference your commercial balloon payment rider addendum, as some state exceptions may apply):

1. Purchase the vehicle. This requires you to make the balloon payment and pay any remaining balance on your account, which will pay off the vehicle.
2. Refinance the vehicle. This allows you to refinance the remaining balloon amount.
3. Sell the vehicle back to GM Financial. This does not require payment of the balloon amount. However, you must notify us 30 days in advance if you choose this option.

Payments received before 6 p.m. CT will be posted to your account the same day. On the last day of the month (excluding Sundays), the time is extended to 9 p.m. CT. Payments received after that time will be posted the next business day. It can take up to two business days for drafted payments to be posted to your account.

If you set up Auto Pay in Commercial MyAccount, log in and select Manage Auto Pay, then Delete Auto Pay on the dashboard. If you set up payments by sending in the Automatic Payment Plan form, contact Commercial Customer Experience to cancel your plan.

To learn more about end-of-lease options, visit our Commercial Vehicle Lease End page.

Both a co-lessee and a personal guarantor sign a contract that says they will assume financial responsibility for the vehicle(s) if the business is unable to pay. However, the co-lessee’s name will be listed on the contract, while a guarantor's will not. The account will also be recorded on the co-lessee’s credit, but not on the guarantor's credit.

Depending on your state, the title or lien release documents typically arrive within 30 days of paying your account in full (or earlier, as required by state law). To release titles on lease accounts, you must fill out and sign Lease Purchase Documents. These can be found in the Document Center, along with instructions on how to submit them.

Lease titles cannot be assigned to an individual, only to the lessee (the company listed on the lease agreement), GM dealership, financial institution or insurance company.

You will need to go to your state’s driver licensing and vehicle registration office to register. Since each state has its own procedures, we recommend contacting them in advance.